FAQ
All the answers to your questions

You can book your stay directly on our website from the page listing our offers or contact us by form or by e-mail at info@hotel-alexandra-lyon.fr.

You can cancel without charge until 6 p.m. the day before your arrival for all flexible bookings. After this time we will not be able to refund your reservation.

You can contact us by form or by e-mail at info@hotel-alexandra-lyon.fr for any extension request.

Check-in is from 14:00 and check-out until 12:00.

The reception is open 24 hours a day. Please inform us by email at info@hotel-alexandra-lyon.fr or by phone at +33 4 78 37 75 79 in case of arrival (after 10pm).

Yes, it is possible to keep your room longer on request, with an extra charge and depending on availability. For more information, please contact the reception the day before or the morning of your departure.

You must reserve your place directly by telephone with reception on 04.78.37.75.79 or by e-mail at info@hotel-alexandra-lyon.fr. By reservation only and at an additional cost of €40/per night. Our garage is a secure covered parking lot located directly below the hotel. New: reserve your parking space with a reinforced socket for charging your electric vehicle: €20 surcharge added to the price of the space.

You can order your breakfast directly at the reception upon arrival. It's an all-you-can-eat home-made buffet served from 6:30 am in the room.

We accept pets for a small supplement of €15/day.

Yes, we have dedicated spaces for bicycles, subject to reservation.