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FAQ
All the answers to your questions

If you do not find an answer to your question, please do not hesitate to write to our team at 04.78.37.75.79 or by e-mail at info@hotel-alexandra-lyon.fr.

My stay

How do I book my stay?

You can book your stay directly on our website from the page listing our offers or contact us by form or by e-mail at info@hotel-alexandra-lyon.fr.

What are the cancellation conditions?

You can cancel without charge until 6 p.m. the day before your arrival for all flexible bookings. After this time we will not be able to refund your reservation.

Can I extend my stay?


You can contact us by form or by e-mail at info@hotel-alexandra-lyon.fr for any extension request.

What time do you check in and out?


Check-in is from 14:00 and check-out until 12:00.

What happens if I arrive late at night? 


The reception is open 24 hours a day. Please inform us by email at info@hotel-alexandra-lyon.fr or by phone at +33 4 78 37 75 79 in case of arrival (after 10pm).

Can you check out after 12 noon?


Yes, it is possible to keep your room longer on request, with an extra charge and depending on availability. For more information, please contact the reception the day before or the morning of your departure.

Hotel services

How do I reserve a space in the hotel's private car park?

You must reserve your place directly by telephone with the reception on 04.78.37.75.79 or by e-mail at info@hotel-alexandra-lyon.fr. By reservation only and with an extra charge of 40 € /per night. Our garage is a secure covered car park located directly below the hotel.

Can I order my breakfast?

You can order your breakfast directly at the reception upon arrival. It's an all-you-can-eat home-made buffet served from 6:30 am in the room.

Can I come to the hotel with my dog/cat?

We accept pets with a small supplement of 8 € / day.

Can I park my bike in your car park?

We do not have a dedicated bike area, so we recommend that you reserve a full space in our car park.

Contact

+33 4 78 37 75 79
info@hotel-alexandra-lyon.fr

Offer

CHARMING WEEKEND IN LYON

1 night purchased = 1 night free*.

Offer

Treat yourself to a charming weekend in the heart of Lyon, just a few minutes' walk from Place Bellecour and the Vieux-Lyon district, in a cosy 4-star hotel with comfortable rooms, a unique interior patio, private parking on site (fee payable) and on reservation, thanks to our new promotional offer: 1 night purchased = 1 night offered!

After a long period of confinement, today it's time for pleasure, relaxation and holidays at the Hotel Alexandra in Lyon 2!

One night purchased = One night free for a stay from June 1st to August 31st 2021 at a total price of €189, while stocks last, on a PRIVILEGE room with the same formula, breakfast included, excluding ancillary services.

Non-cumulative offer: only the second night free on a stay of more than one night.

Bookable by telephone with the promotional code "2NUITSALYON"

*only in double rooms, excluding family rooms